Support

Everything here reaches one person, so plain email works as well as anything.

norrowstudiossupport@gmail.com

It is read every day, and most things get an answer within a day or two. Billing and anything that looks like a wrong number go first. Sending the ticker, and what you expected to see instead, saves a round trip.

If you are writing about a charge or an account, send it from the address the account is under. It is the only thing that proves the account is yours.

What does Materiality actually do?

It pulls a company's filings straight from the SEC, computes the figures that matter from those filings, and has AI explain them in plain language. The division of labour is deliberate: arithmetic produces the numbers and AI produces the sentences around them, so an explanation can be wrong in a way a figure cannot. The methodology page shows how each figure is calculated.

Why is a figure blank, or a company not covered?

Almost always on purpose. Where a filing does not support a figure, the answer is no answer rather than a worse one, and the empty space says which of those it is instead of leaving you to guess. Foreign filers, funds and trusts, and companies with too little reporting history are the usual cases. The known limitations page lists every case.

What counts as an analysis?

One AI reading of one company, written from that company's most recent filings. Opening an analysis that already exists does not count again, so revisiting your own work is free on every plan.

How many do I get?

The free plan is a real plan rather than a trial: 5 new AI stock analyses a day, plus the scores, charts, portfolios and watchlists. Pro gives 100 new AI stock analyses a month and Premium 500 new AI stock analyses a month. The plans are set out in full on pricing.

Does a plan renew, and can I cancel?

It renews until you cancel, and cancelling is done from your own account settings without emailing anyone. You keep full access until the end of the period you have already paid for, and the account then moves to the free plan. Refunds are covered separately.

I was charged and did not mean to be.

Write to me with the charge you mean and what happened. Refunds exist for charges that were not meant to happen: an unintended renewal, a first payment on the wrong plan, a duplicate charge, or a period in which the service was materially broken. The refund policy says what each case needs.

I cannot get into my account.

Use the password reset from the login page, which sends a link to your account address. If the address itself is unreachable, write to me from whichever address you can and say which account you mean. Go to the password reset.

How do I delete my account, and what happens to my data?

From the danger zone at the bottom of account settings. It is permanent, and it takes your portfolios, watchlists, notes and history with it. Records that have to be kept for tax and accounting are the exception, and the privacy policy says which and for how long. The privacy policy covers what is kept.

Is any of this investment advice?

No. Materiality is a research tool. It reports what companies filed and explains it; it does not know your circumstances and does not tell you what to buy or sell. The full disclaimer says what that means.

Each of these owns its subject, and this page deliberately does not restate them.

• Methodology: how every figure on the site is calculated, and which filing it was read from.
• Known limitations: what the product will not answer, and where it is most likely to be wrong.
• Glossary and guides: what a term means, and how to use the thing it names.
• Pricing and refunds: what each plan includes, and what happens to a charge that should not have been made.
• Account settings: billing, alerts, display preferences, your saved history, and deleting the account.